Frequently Asked Questions
Below you will find some of the most commonly asked questions regarding invoices. If your question is not answered below, you can send an email to vendor portal help for assistance.
What search criteria can I search by?
- Invoice number.
- We process invoices including all letters and numbers and no punctuation or spaces
- Example: Invoice 000123-IN would be entered as 000123IN
- You can use the wildcard * (asterisk) to search if you having trouble locating an invoice.
Example: 000123-IN could be searched as *123in*
- Invoice date - MMDDYYYY, will appear on screen as MM/DD/YYYY
- Purchase order number. The numerical portion goes in the PO field and the alpha portion goes in the location field
- Amount - using numbers and a decimal only. Ex: $5,000.00 would be entered as 5000.00
- Check number - Perdue check numbers are 8 digits in length. This will show all invoices paid on that check.
What do the different status codes mean?
- B - The invoice is blocked and cannot be processed. It could be missing a purchase order number, have an incorrect purchase order number etc.
- C - The invoice is processed and is ready for payment or has been paid (see check number field to determine if payment has been made).
- P - Our records show the invoice was paid on a p-card
- Q - The invoice is processed on the purchase order provided but is blocked for quantity
- R - The invoice is on hold and unable to be processed
- Y - The invoice is processed on the purchase order provided but is blocked for price.
Can I get more details as to why an invoice is blocked according to the status code above? Please look at the Doc Type field for additional information as stated below. (If the first 2 items below apply to your invoice please contact your purchasing agent for resolution.)
- INF - Item not found. This means an item being billed on the invoice is not on the purchase order.
- PO - The invoice is missing a purchase order number, or there is an issue with the purchase order number and the invoice cannot be processed.
- WV - The PO provided is set up to an incorrect vendor and a new purchase order number is required to process.
- CMA - The location has advised us that we are waiting for a credit memo for all or a portion of that invoice.
Who should I contact if I have further questions on payment status or why an invoice has not been paid?
If I do not see my invoice, what should I do?
- If it has been more than 10 days since your invoice was submitted to us, please email it to perdue.ap.invoices@perdue.com (Invoices must be sent as one invoice per pdf attachment)
How can I tell if my invoice has been paid?
- If your invoice is paid, the fields check number, check date and payment method will be filled in with the associated information.
What should I do if it says an invoice is paid and I have not received the payment?
How long will it take before my emails to ap.problem.resolution@perdue.com are answered?
- Please allow us 24 hours to answer all emails.
